Return & Refund Policy

At Ouur Store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may return eligible items within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.

• All original tags and packaging must be attached.

• The item must not show signs of wear, washing, or damage.

• Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items cannot be returned:

• Final sale or clearance items.

• Gift cards.

• Personalized or custom-made products.

• Undergarments, swimwear, or intimate apparel (unless defective).

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Your refund will be processed to your original payment method.

• Refunds typically appear within 5–10 business days, depending on your bank or payment provider.

Exchanges

We offer exchanges for items that are defective, damaged, or if you need a different size or color (subject to availability).

Return Shipping

• Customers are responsible for return shipping costs unless the item received is defective or incorrect.

• Shipping fees paid during the original purchase are non-refundable.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging.

We are committed to providing a smooth and fair shopping experience for all our customers.